Kreate a Memory Gift Certificates are not redeemable for cash, cannot be returned for a refund, and are not transferable. Any unused portion will remain available for future purchases under the same Gift Certificate Number. Kreate a Memory will not be responsible for lost or stolen gift certificates. Kreate a Memory Gift Certificates are redeemable only online.  Any unused portions will expire one year from the date of purchase. Please feel free to contact us if you have any questions. Thanks in advance for your business we appreciate it!